Return & Refund Policy

Effective Date: February 24, 2025

At DonTalato, every piece is crafted with intention and care. If you are not completely satisfied with your purchase, we are happy to offer returns under the conditions outlined below.

1. Return Eligibility

  • Items may be returned within 14 days of delivery.
  • The item must be unworn, unused, and in its original condition with all tags and packaging intact.
  • All returns will be inspected upon receipt to ensure they meet these criteria before a refund is issued.

2. Non-Refundable Items

  • Limited edition pieces and made-to-order items are final sale and cannot be returned or refunded.
  • Items marked as final sale at the time of purchase are non-refundable.
  • Gift cards and custom orders are non-refundable.

3. Refund Process

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  • If approved, refunds will be processed to the original payment method within 5-7 business days.
  • Shipping costs are non-refundable. If you receive a refund, the original shipping fee will be deducted from your refund.

4. Exchanges

  • At this time, we do not offer direct exchanges. If you need a different item, please place a new order and request a return for the original item.

5. Damaged or Incorrect Items

  • If you receive a defective or incorrect item, please contact us within 48 hours of delivery at info@dontalato.com with your order details and photos. We will resolve the issue promptly.

6. How to Initiate a Return

  1. Email info@dontalato.com with your order number and reason for return.
  2. Use "Return Request – Order #[Your Order Number]" as the subject line.
  3. If approved, you will receive return instructions.
  4. Ship the item back within 5 days of approval using a trackable shipping method.
  5. Once received and inspected, we will process your refund.

7. Late or Missing Refunds

  • If you haven’t received your refund after 7 business days, first check with your bank or payment provider. If there is still an issue, contact us at info@dontalato.com

OUR STORY

DonTalato is a tribute to heritage, craftsmanship, and identity. The name blends two cultures, bringing together “Don” which means granary in Samo, and “Talato”, a name in Mooré, with the merge meaning Talato’s Granary.
Across Burkina Faso and many African countries, the granary is more than storage. It holds a family’s hard-earned harvest, providing protection and security for seasons to come. Each tribe having its own way of designing granaries, making them symbols of both function and artistry. A full granary was a sign of prosperity, abundance, and resilience.
Inspired by this legacy, DonTalato serves as a storehouse of heritage, craftsmanship, and culture. More than a clothing brand, it is a space where artistry is preserved and tradition is carried forward. Just as a full granary once symbolized wealth, DonTalato represents intention, creativity, and legacy.

FOUNDER'S NOTE

I’ve always been drawn to fashion “turning scarves into shirts, planning “heels days” in high school, saving my lunch money to buy new clothes and spending countless hours during holidays in Burkina Faso designing with tailors. Growing up across seven countries, I saw fashion as a way to connect, relate, express myself and tell a story.
In my culture, fabric is more than material. It’s a gift, a tradition, a gesture of love. Because of that, I never lacked cloth to create with. DonTalato truly began in 2017, when friends and classmates started asking me to design pieces for them whenever I traveled home. I didn’t set out to start a brand, but over time, I realized I wanted to create something meaningful something that honored traditions I grew up with.
DonTalato is my way of preserving and carrying forward the artistry of my heritage. It’s a celebration of the weavers, dyers, and artisans who have passed down their skills for generations. More than just a brand, it is a space where tradition meets modernity, where every piece tells a story, and where heritage is embraced.